Contact Support

Report bugs, ask questions, or request features — all from inside the admin panel. Every ticket gets a human reply by email, usually within a day.

How to open a ticket

Open the org admin sidebar and click Support.
Click + Create new request.
Fill in a subject and description. A screenshot or file attachment is optional but helps us reproduce the issue faster.
Click Send message.

The modal closes and a toast confirms the ticket was sent. You'll also get an email confirmation immediately.

Tracking your tickets

The Support page lists every ticket you've ever filed. Each row shows the title, status badge, and submission date. Click a row to open the status modal — it shows a timeline (Submitted → Investigating → Accepted → Resolved) and the latest message from the team, if any.

Status changes trigger an email, so you don't have to check the page manually.

Withdrawing a request

Changed your mind? Open a ticket's status modal and click Withdraw request at the bottom. A confirmation prompt appears; once confirmed, the ticket is marked as declined and no further emails are sent.

Attaching a debug bundle

If support asks for diagnostic data, go to the Support page (which also contains the Debug bundle section), pick a date range, and click Generate Debug JSON. A prompt asks whether to share the bundle directly with support or download a local copy. Sharing attaches the JSON to a new support ticket automatically — no copy-paste needed.

What we capture automatically

Every ticket includes your current URL, browser, viewport size, OS, and app build number so we can reproduce the issue without asking. No passwords, no GPS data, no personal files — just the technical context visible in the ticket's detail view.

Debug bundle — what's inside and how to generate one.
Getting started — first-time setup and onboarding.

Need help? Contact support · Where Is Tereza?